RAECO Rents SMS Order Update Terms & Conditions

Last updated: August 25, 2026

Program Description

RAECO Rents LLC ("RAECO Rents," "we," "us," or "our") offers a text messaging (SMS) program that sends order status and delivery update notifications to customers who consent to receive them (the "Program"). The Program is transactional only — we do not send marketing or promotional messages under it.

Message types include:

Order confirmation
Equipment shipped / in transit, with tracking information
Delivery scheduled or completed
Rental pickup and return reminders
Order or shipping exceptions requiring your attention

Consent

Consent to receive messages under this Program is collected verbally, by phone. RAECO Rents does not collect SMS consent through any web form, checkout page, or online account setup, and does not obtain mobile numbers for this Program from any third party, purchased list, or lead provider.

Consent is collected only during a phone call in which you are placing or confirming an order with a RAECO Rents account representative. During that call, the representative will ask whether you would like to receive text updates about your order. Before recording your consent, the representative will tell you:

The types of messages you will receive
That message frequency varies, typically three to six messages per order
That message and data rates may apply
That you may reply STOP at any time to cancel, or HELP for help
Where to find these Terms and our Privacy Policy, and will ask you to agree to them
That agreeing is not a condition of renting from RAECO Rents

The exact script our representatives read is published in full below, under Verbal Opt-In Disclosure.

If you agree, the representative records your verbal consent, your mobile number, and the date and time of consent in your RAECO Rents account record. Consent to receive these messages is not a condition of any purchase or rental.

Message Frequency

Message frequency varies based on your order and rental activity. You will typically receive three to six messages per order.

Cost

Message and data rates may apply. Charges depend on your mobile carrier and plan. RAECO Rents does not charge for participation in the Program.

How to Opt Out

Reply STOP to any message to unsubscribe. You will receive one final confirmation message. After that, you will no longer receive SMS messages from this Program unless you opt back in verbally. You may also contact us at rents@raecorents.com or 866-736-8347 to be removed.

Opting out does not affect your ability to rent from RAECO Rents or to receive order updates by email or phone.

Help

Reply HELP to any message for assistance, or contact us at rents@raecorents.com or 866-736-8347.

Supported Carriers

Carriers are not liable for delayed or undelivered messages. Participating carriers include major U.S. wireless carriers. Coverage may vary.

Privacy

Your phone number and related information are handled in accordance with our SMS Privacy Policy.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

RAECO Rents does not sell, rent, trade, or share your mobile phone number, SMS opt-in status, or consent information with any third party or affiliate for their marketing or promotional purposes.

Verbal Opt-In Disclosure

RAECO Rents collects consent for order update text messages verbally, by phone. Below is the disclosure our account representatives read to customers before recording consent.

"Would you like to receive text updates about this order? If so, RAECO Rents will text you order confirmation, shipping, delivery, and rental return reminders — usually three to six messages per order. Message and data rates may apply. You can reply STOP at any time to cancel, or HELP for help. Our SMS terms are at raecorents.com/pages/terms-of-service-for-sms-and-texting and our SMS privacy policy is at raecorents.com/pages/privacy-policy-for-sms-and-texting — do you agree to those terms? Agreeing is not required to rent from us. Do I have your permission to send order update texts to [number]?"

If the customer says yes, the representative records the customer's consent, the mobile number, and the date and time in the customer's account record in RAECO Rents' order management system. That record is the source of the opt-in flag used by our messaging system. Only numbers carrying that flag receive messages.

Consent is not a condition of any purchase or rental. Mobile opt-in data is never sold or shared with third parties.

Changes to These Terms

RAECO Rents may update these Terms from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued participation in the Program after changes are posted constitutes acceptance of the revised Terms.

Questions?

Business information

Legal business name: RAECO Rents LLC

Main address: 4340 Grove Avenue, Gurnee, IL 60031, United States

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